Q: Why can't I install the FLIR Cloud Client on Mac OS X v10.8?

A: Mac OS X v10.8 and later has a security feature called Gatekeeper™ turned on by default. Gatekeeper allows users to install apps only from the Mac App Store, or from a list of identified developers. This means that the FLIR Cloud Client needs authorization to install.

To complete installation, you can either install manually or change your Gatekeeper settings.

To install the app manually:

  1. Click and drag the installer file to your Desktop.

  2. Hold the Control button and click the installer, and then click Open .

  3. Click Open .

  4. Follow the on-screen instructions to complete the installation.

To change your Gatekeeper settings:

  1. Open the Apple menu.
  2. Navigate to System Preferences > Security & Privacy > General tab.
  3. Click the lock icon labeled "Click the lock to make changes".

  4. To unlock Security & Privacy preferences, enter your username and password and click Unlock.

  5. Under Allow apps downloaded from, select Anywhere.
  6. Click Allow From Anywhere.